Covid-19

Guidelines

While we are very excited to get back to work, the health and safety of our artists & clients is our top priority. Below are the guidelines LUX will be following until further notice and they are subject to change at any time. If you have questions or concerns regarding our guidelines, please email the LUX team so that we can further assist you. Thank you for your patience & understanding during this time!

 

XX, Your LUX Beauty & Bridal Team

Clients - Trial

    • The LUX studio is a double suite so we will schedule up to 1 appointment in each suite at a time.

    • When you arrive, please text LUX at 903-354-4821 and stay in your car. We will let your artist know that you've arrived and when your stylist is ready for you, they will come to the main entry door. Our waiting area is not open at this time.

    • No children or friends of guests are allowed inside the studio unless they have an appointment.

    • We will be using a touchless infrared thermometer to check the temperature of each guest with an appointment who enters the studio. Any guest who has a temperature above 99°F will be asked to leave the studio and are not allowed to return to the studio until they have no fever and no evidence of COVID-19 symptoms. Please email LUX to discuss rescheduling options.

    • If you are receiving a hairstyling service, we strongly recommend bringing a mask that loops behind the ears to wear during the appointment. All artists must wear a mask during the entire appointment at the studio.

    • Please wash your hands or use hand sanitizer upon arrival.

    • We have discontinued the practice of handshaking and any other non-essential contact.

    • If you are sick or have been around anyone who has been ill, please reschedule your appointment.

    • We are suspending our beverage service, but you are welcome to bring your own beverages.

    • Please do not touch any products or tools in your artist's kit during your appointment.

Clients - Wedding Day

    • All clients must wash their hands or use hand sanitizer prior to beginning their service.

    • Please be considerate of your artist's personal space and ask if they are comfortable with the work environment you are providing them. If they feel uneasy about the number of people in the room or that your guests aren't maintaining a comfortable social distance, we ask that they communicate this directly to you and that immediate action is taken to resolve the issue. Each artist's comfortability level is different so your understanding is greatly appreciated!

    • Your artist will let you know when they are ready for the next client. Depending on their kit size, they may need to sanitize their tools/brushes in between each client. Please give them time to do this and wait for their go-ahead before sending someone to sit in their chair.

    • If your artist(s) sees that a client is visibly ill, they will pull you aside and express their concern. They reserve the right to refuse the service and will give you an opportunity to fill the appointment slot with another guest. If you are not able to fill the slot, there will be no refund due for the canceled service. If your artist has to do this, please know the decision is not taken lightly and they are doing it for their own safety. Please do not create an uncomfortable environment for your artist by insisting they still do the service or say negative things about their decision. We want to keep your day positive and fun!

    • We know you'll want to hug your artist(s) after you see how stunning your glam looks, but please avoid any non-essential contact. Air hugs are encouraged :)

Artists - Trial

    • Please use a disinfecting solution to wipe down your station before and after your client. Disinfecting wipes will be provided to use for appointments at the LUX Studio.

    • A LUX team member will notify you when your client has arrived for their trial session. Please go to the front door and escort your client back to the studio. You must wear your mask when walking through the salon suite hallways.

    • Disposable masks will be provided to you for appointments at the LUX Studio and must be worn during the entire appointment. 

    • Hand sanitizer will be provided to you for appointments at the LUX Studio. Please use hand sanitizer before, during, and after your appointment. 

    • A touchless infrared thermometer will be in the studio and your client must check their temperature upon arrival. If their temperature is above 99°F, please ask the client to leave the studio and inform LUX immediately so we can reach out to the client. Temperature checks are not required for on-location appointments.

    • All artists must complete the Barbicide COVID-19 Certification Course and provide their certificate to LUX before taking their first LUX booking.

Artists - Wedding Day

    • The sanitization standards and requirements for your kit have remained the same. If you need to take extra time in between your clients to clean and sanitize your tools, please do so.

    • Use a disinfecting solution to wipe down your station before and after each client. Please make sure you include these additional products in your kit. LUX will not provide them for on-location bookings.

    • You are required to provide your own mask for on-location bookings and you must wear it the entire appointment.

    • Please use hand sanitizer before, during, and after your appointment. You are required to provide your own hand sanitizer for on-location bookings. If you feel at any point during the wedding that you want to wash your hands, please tell the client you are stepping away and will return in a moment.

    • Please work with the bride to create a safe and comfortable work environment for yourself. You are responsible for determining your social distancing comfort level and enforcing it during the booking.

    • If you are on location and a guest/client appears to look visibly ill (i.e. coughing, visible sweating, feverish, etc.), you reserve the right to deny the service with no refund due to the client. Health, safety, and sanitization are our number one priority. Refer to the above client guidelines for a service refusal and inform LUX immediately if you have declined a service due to COVID-19 concerns.

    • All artists must complete the Barbicide COVID-19 Certification Course and provide their certificate to LUX before taking their first LUX booking.

Professional hair and makeup services

(903) 354-4821
Austin, Texas

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