F A Q
Q - How do I book LUX for my event?
A - Please complete the inquiry form under the contact tab on our website, and we will send you a detailed questionnaire to begin your tailored consultation. As long as you have an event date, you can secure LUX for your glam! Although your artist selection is not finalized until six months before your event date, we will hold your booking with a signed agreement and retainer.
Q - Is there a minimum number of services for my wedding day?
A - Service minimums are enforced during the high season, March – June, and September – December. There are no service minimum requirements for January, February, July, and August. There are also no service minimum requirements for an event booked Monday through Thursday. The service minimum for each artist during high season is four services on Friday and Sunday and five services on Saturday. Any appointment scheduled before the event date cannot be used to meet the artist's service minimum requirement.
Q - What if I don't meet the service minimum requirement?
A - That's okay! If you cannot meet the required service minimum per artist, a $70 service fee will be applied for each missing service. We hate saying no to glam and really want you to be a LUX client! Remember – any of your family or guests can be used to meet our minimum requirements.
Q - What if I don't know how many people want services done for my wedding?
A - Although an exact number of services is preferred upon inquiring, we allow you to make revisions to your service count up to 90 days before your event date, pending artist availability. Services may only be added, not removed, after the 90-day mark. We strongly recommend finalizing your timeline and service count as soon as possible to ensure we have ample artist coverage for your event. If you wait until the 90-day mark to add on services, there is a chance that we will not be able to accommodate your request.
Q - Do you service junior wedding party members? Are they considered a flower child?
A - We do not offer a junior wedding party member service because we find that this age range tends to keep up with current glam trends. If your junior guest loves makeup, volume, and glam, we highly recommend booking them for a full service. If your junior guest prefers minimal makeup (gloss, mascara, blush) and hair (simple style), we are happy to book them for a flower child service. This is a much lighter hair and/or makeup application than the full service and requires less time. If it is determined that the flower child requires a full hair and/or makeup service on the day of the event and the timeline allows, the service may be upgraded at the artist's discretion.
Q - Do you provide/require a trial session?
A - While a trial session is not required, we highly recommend booking a trial before the big day! It allows you to see your wedding day glam vision come to life & gives you a chance to meet your lead artist(s). Please keep in mind that we cannot schedule a trial session until your booking is finalized.
Q - When should I book my trial session?
A - The trial may be scheduled as early as six months before the event date. Although the trial scheduling is done at your discretion, it is highly recommended that you begin the process at least ninety days before your event date. For any portion of the retainer to be refundable, you must book and complete the trial at least 60 days before the event.
Q - Do you offer an airbrush makeup application and false lashes?
A - Yes! We provide both traditional and airbrush applications; however, a consultation with your artist is required to see which method is the best fit for you! Please note that if you'd like to request an artist(s) who can do both foundation application types, you must inform the LUX admin team via email at the time of booking. If you want more about the differences between traditional versus airbrush makeup, click on the Blog tab above to view more information! When it comes to lashes, every makeup application includes a demi-wispy lash. We consider this to be a natural lash that looks great on everyone. If you're looking to elevate your glam, we have you covered! If you opted in for a package that includes a trial session, you have the option to upgrade to an Amara Lash for $30. If you aren't sure which lash option to choose, please email the LUX team so we can provide additional information.
Q - How long does each appointment take? What if I have a large party?
A - Wedding planners love us because we build out your entire timeline from start to finish. We include a setup time for our artists and a time cushion/touch-up slot at the end of every timeline. Wedding party services are 45 minutes, flower child and P&P Grooming services range from 15-30 minutes, and at least 1 hour is scheduled for the "For the Fiances" services. If you have a high-glam look that requires more time, we can schedule up to 1.5 hours with your artist(s) at no additional charge. If additional time is needed, you can purchase time in 30-minute increments. Large wedding parties are no problem for LUX. From your "I Do" Crew to additional wedding guests, we want to take care of all your glam needs!
Q - Are hair and/or makeup touch-ups provided? Can the artist(s) be on standby to provide glam touch-ups or do a 2nd look?
A - Yes! Touch-ups are provided after all services are complete so everyone can walk down the aisle fresh & photo-ready. If you're interested in learning more about having your artist(s) remain on-location for touch-ups and/or you'd like to book a 2nd look, please select the appropriate service add-on option listed on your questionnaire. Our team will provide you with additional information and can add the service(s) to your quote.
Q - Are there travel fees? How far can you travel? How early can you start?
A - Yes, a travel fee will be due for each artist that comes to your location. If you want to come to the LUX studio for your appointment, no travel fee(s) will be added to your invoice. We can travel as far as you need! We've been all over Texas and even out of state. Glam can start at any time, but an early morning fee will be billed for each artist that begins services before 8 AM.
Q - Can I request a specific LUX artist for my booking?
A - Yes! If there's a specific LUX artist that you would like to be booked with, please submit your request via email, and we will do our best to accommodate you.
Q - What is the payment process? What is your cancelation policy?
A - Your retainer is 50% of the total due and must be paid at the time of signing the agreement. If your event is 30 days or less away, your total balance will be due at the time of signing the agreement. Your event will not be added to the LUX calendar, and your artist(s) cannot be booked until both the signed agreement & retainer are received. Our calendar fills up fast, so we recommend finalizing your booking ASAP. Our cancelation process and policy are outlined in the agreement you will receive with your quote, and we'll be happy to answer any questions you may have!